Opportunity for all
As the world’s largest automotive services organisation, Cox Automotive continues on a journey to transform the way the world buys, sells, owns and uses cars. With the automotive sector changing at a pace beyond anything we’ve ever experienced, we see this as being a vital mission.
We’re committed to helping our customers meet the big, bold challenges of our time:
- Digitising the auction experience to provide an on-demand marketplace
- Leveraging the power of data to connect buyers to vehicles and back again
- Enabling consumers to build trusted deals and transact entirely online
- Creating the digital and physical infrastructures that enable the adoption of mobility as a service
- Re-engineering the wholesale ecosystem to realise efficiencies and improve the customer experience
- Helping our customers win in an increasingly competitive marketplace
Whether today or in the near future, these challenges are influencing the way in which manufacturers, fleets and dealers do business. They are touching all aspects of their service provision, from start to finish.
Social health and wellbeing
Cox Automotive is a family business that treats its team members and customers like they’re just that – family. Our sense of social responsibility is ingrained in our culture. We believe we should be ‘stewards of the world we live in’, so whether it’s volunteering, fundraising, focusing on health and wellbeing or improving our environmental footprint, we love doing things to support the causes we’re passionate about. We carry our leadership responsibility with pride and leverage our position to good effect for the entire automotive sector. Our Women With Drive initiative, for example, celebrates the work of women in the automotive industry and champions equality and inclusivity.
Ethical purchasing policy - suppliers
Statement on preventing human labour exploitation (modern slavery)
Accreditations and customer service
As you’d expect from an industry-leading organisation like Cox Automotive, we’re constantly striving to be the best at what we do. We’re always incredibly proud whenever we achieve and earn the recognition of our efforts through certifications and membership to organisations, which ultimately support our values. We hold membership to the British Safety Council and of our many other achievements, we’re particularly proud of our accreditation to
Our clients are our lifeblood, so we’re building a high-quality client experience, taking pride in making it easy for our clients, every day. We’re leveraging data to drive effective relationships with buyers and meet their growing expectations.
With a focus on delivering excellent customer service, we’re always working to enhance and increase our offering. As a member of the Institute of Customer Service, we constantly benchmark our performance, engage our employees and raise our standards to consistently give clients the best possible service.