This FAQ aims to answer your questions about the steps we’re taking in response to Government advice and instruction.
Question |
Answer |
|
What changes have Cox Automotive implemented due to the coronavirus emergency? |
We have very robust and well established COVID-secure processes and working practices in place throughout the business. These include social distancing measures, the use of Personal Protective Equipment (PPE), colleagues working from home where possible and restricted access to our sites. The measures in place are appropriate to each business area and are regularly reviewed in line with the latest Government guidance. Our highest priority remains the safety and wellbeing of all employees, customers, contractors and suppliers. Please refer to our current operational update (available in this section or via our news page) for the latest on each business area. We hope you understand the actions we have taken - and will continue to take - are highly necessary and responsible courses of action. |
|
When will your physical locations reopen? |
It is currently anticipated that a physical sales programme through Manheim Auction Services will recommence in the second half of the year; details will be shared in due course. In the meantime, Manheim Auction Services continues to operate a full sales programme via Simulcast, and Dealer Auction has 600 auctions ending daily. |
|
How do I collect my paid for vehicles? |
Paid for vehicles can be collected by appointment. Please contact the relevant auction centre to book. There is a strict handover process in place to ensure the ongoing safety of our team members and customers. |
|
Do I need to register to use Simulcast? |
You simply need to be a Manheim account holder to use Simulcast. For more information click here. |
|
Can members of the public buy via Simulcast? |
Simulcast is a trade only platform and therefore not open to members of the public. |
|
Where can I view the auction catalogues and auction timetable? |
All auctions at this time are 'Simulcast only' and only accessible to Manheim account holders. All of our auction sites are running their normal auction programmes and each auction can be accessed via Simulcast for Manheim account holders only. Please note our sites remained closed to the public for sales and viewings. Details of all our Simulcast sales can be found here. |
|
Can you deliver won vehicles? |
Yes. Manheim Logistics is operating as normal, with the appropriate COVID-secure measures in place. To arrange delivery please contact the relevant auction site. To arrange delivery please contact the relevant auction site. Alternatively, collections can be arranged via Movex if required – click here to arrange. |
|
How will we know when business operations return to normal? |
We are posting regular operational updates on our website and sharing these via social media and email. Your regular contacts will be in touch as soon as they have an update to share. |
|
How do I get in touch with Manheim Auction Services? |
For site-specific enquiries, please call the relevant auction site. A list of phone numbers can be found here. Alternatively, you can contact our buyer services team on 0333 136 1750 or email us buyerservices@manheim.co.uk Don't forget you can also send us a message via Facebook or Twitter. |
|
Is NextGear Capital funding new vehicles? |
NextGear Capital is operating as usual and there are no changes in terms of how dealers can use their facility to fund vehicles. The head office team continue to work from home and the field team remains in place, operating within COVID-secure guidelines and supporting customers with their individual needs. |
|
How do I get in touch with NextGear Capital? |
Your NextGear Capital Account Manager remains your primary point of contact, however, if they are unavailable please email customerservice@nextgearcapital.co.uk in the first instance. As their team is working remotely, this is the fastest way to get in touch. |