Frequently asked questions

Question

Answer

What changes have Cox Automotive implemented due to the coronavirus emergency?

We have very robust and well established COVID-secure processes and working practices in place throughout the business. In light of the revised guidance, we are nevertheless implementing enhanced COVID-secure measures in all areas.

We are running a full online-only auction programme via Simulcast, however, all physical auctions remain suspended.

Following government guidelines, the new lockdown means that while Manheim Auction Services sales programme can continue, we’ve had to close our gates again and withdraw onsite vehicle viewing. Vehicle collections remain on a ‘click and collect’ basis.

Manheim Vehicle Services is in operation with the appropriate safety protocols in place, including Personal Protective Equipment (PPE) and social distancing measures for our colleagues, we are able to allow vehicle movements in and out of our sites.

Our Inspection Services business have robust COVID-secure processes in place and are continuing to work closely with customers to action inspection and collection jobs in a safe and appropriate manner.

Movex has been helping customers move their vehicles throughout the pandemic and will continue to do so. Active transport providers are operating within government guidelines in respect of social distancing, sanitisation and safeguarding.

Our car buying team at Money4YourMotors remains operational with team members working to COVID-secure guidelines to keep themselves and customers safe.

All other UK businesses remain open for business as usual, with team members working from home.

We appreciate that this is an unsettling time, but we hope you understand the actions we have taken and will continue to take, are highly necessary and responsible courses of action.

When will your physical locations reopen?

Following the announcement of new lockdown measures for all regions of the UK, our physical sites remain closed for all customers. We will continue to follow the latest guidance on COVID-secure practices and working practices to ensure the safety and wellbeing of our team.

We have increased our online Simulcast sales programme and have introduced a support package to support our customers. This doesn't mean that we won't be returning to physical auctions – and will be reviewing this regularly in line with the latest government advice around social distancing and mass gatherings.

Can I collect my paid for vehicles?

Customers with paid for vehicles to collect should now contact the relevant auction centre to arrange collection. Collection is by appointment only.

There is a strict handover process in place to ensure the ongoing safety of our team members and customers.

Do I need to register to use Simulcast?

You simply need to be a Manheim account holder to use Simulcast. For more information click here.

Can members of the public buy via Simulcast?

Simulcast is a trade only platform and therefore not open to members of the public.

Where can I view the auction catalogues and auction timetable?

All auctions at this time are 'Simulcast only' and only accessible to Manheim account holders.

All of our auction sites are running their normal auction programmes and each auction can be accessed via Simulcast for Manheim account holders only. Please note our sites remained closed to the public for sales and viewings.

Details of all our Simulcast sales can be found here.

Can you deliver won vehicles?

Manheim Logistics is now fully operational. To arrange delivery please contact the relevant auction site. Alternatively, collections can be arranged via Movex if required – click here to arrange.

How will we know when business operations return to normal?

We are closely monitoring the UK Government’s advice and will communicate further once we are able to through our website, social channels and email.

How do I get in touch with Manheim?

For site-specific enquiries, please call the relevant auction site as their landline telephone numbers are now open. A list of phone numbers can be found here.

Alternatively, you can contact our buyer services team on 0333 136 1750 or email us at buyerservices@manheim.co.uk

Don't forget you can also send us a message via Facebook or Twitter.

Are NextGear Capital funding new vehicles?

NextGear Capital is operating as usual and there are no changes in terms of how dealers can use their facility to fund vehicles. The head office team continue to work from home and the field team remains in place, operating within COVID-secure guidelines and supporting customers with their individual needs.

How do I get in touch with NextGear Capital?

Your NextGear Capital Account Manager remains your primary point of contact, however, if they are unavailable please email customerservice@nextgearcapital.co.uk in the first instance. As their team is working remotely, this is the fastest way to get in touch.