1. The market: forecasts and projections
We explore the new and used car forecasts for 2021, as well as offering scenarios for a three, five- and seven-year horizon. This will be framed in the context of comparisons to the post-crash automotive sector of 2007 onwards. We will also look at key emerging trends for the new and used van market.
2. What comes next for the road to zero?
Great strides have been taken when it comes to rolling out cleaner and greener vehicles but there’s still much more do be done. From the perspective of the asset, we will review infrastructure, consumer demand, legislation, vehicle servicing and the impact on the automotive retail sector.
3. Building on the subscription economy
As the concept of usership becomes more relevant in automotive and finance models continue to evolve, we will outline the growth of the subscription economy, opportunities in aftersales, SMR and logistics as well as explore the notion of mobility as a service.
4. Leaping into digital retail
Consumers have become empowered through the wealth of online transactions completed over recent months due to COVID-19, accelerating a digital trend which was already firmly in progress. We will review the digital customer experience as it stands today, how the end-to-end journey is evolving, and opportunities for manufacturers and dealers to stand out.
5. Adapting to big data, connectivity & technology
The rapid adoption of Advanced Driver Assistance Systems (ADAS) and other complex vehicle technology provides the insurance market with huge challenges and opportunities. Within this section, we will look at how the market is adapting and consider questions around data ownership and application.